Individual Stains Guide
Individual Stains Guide
1300 366 512
******** IMPORTANT ********
ALWAYS read and follow the care instructions and any warnings provided by the carpet or upholstery manufacturer. Carpeting and upholstery with natural fibres and/or certain dyes or finishes may require special treatment. If in doubt contact Carpet Cleaning Specialists for advice/service first. NEVER PROCEED with any stain removal instructions without knowing the exact nature of the stain involved. NEVER USE any retail products to remove stains from carpet or upholstery without seeking the advice of the manufacturer or you could void your warranty.
Can’t remove the stain? Simply keep it moist by covering with a damp white or colour fast towel until we can attend to it.
Australian Certified Property Solutions technicians all carry a specialised spotting and stain treatment kit on board with them at all times to help them deal with the trickiest of stains.
If you are unable to fix a spill yourself, call Australian Certified Property Solutions – STAIN HELP HOTLINE: 1300 366 512 for some professional help. We can remove most stains even after they have set.
Three steps for proper carpet care
Carpet cleaning is just like exercise! If you get into a routine and keep it up, you will see great results and feel better for it. Also, understanding the right way to clean carpet will help you save time by doing it correctly the first time with products that do the job right from the start. Not only will Seal of Approval cleaning products help keep your carpet looking great, they can also help meet the warranty requirements of the carpet manufacturer. Below are three simple steps to keeping your carpet clean and looking great:
Vacuum at the right frequency with a CRI-approved vacuum.
Clean spots and spills quickly with products that do not damage the carpet or cause it to resoil more quickly.
Professionally deep clean your carpets every 12 to 18 months to remove embedded dirt and grime.
Stop dirt at the door
Preventing dirt and grime from getting on the carpet in the first place is a great way to start keeping it clean. The following helpful hints can stop dirt in its tracks.
Use mats — Outdoor and indoor mats or runners can reduce the amount of dirt that enters the house.
Take off your shoes — You can save wear and tear on carpet by asking everyone to take their shoes off before entering your home
Change your air filters — Change air filters in your heating and air-conditioning systems as recommended by the manufacturer’s directions. The more dust and particles removed by the filter, the fewer that fall onto the carpet.
Spot Removal Steps
Act Quickly! Most carpet available today has been treated with a stain-resist treatment, so many spills can be removed if immediate action is taken. The longer the delay, the higher the probability of a spill becoming a permanent stain. Remember, staining is influenced by many factors, and no carpet is completely stain proof.
Blot liquids with a dry, white, absorbent cloth or white paper toweling (no printing).
Do not scrub the area! Scrubbing may cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry. For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed. If the spot can be identified, locate the substance in the DIY Stain Removal guide and follow the directions carefully.
Pretest any spot removal agent in an inconspicuous area to be certain the solution will not damage the fibre or the dye. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the carpet and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected.
Apply a small amount of the selected cleaning solution to a white cloth and work in gently.
Work from the edges of the spill to the centre to prevent the spill from spreading. Do not scrub! Blot in order to absorb as much as possible, and repeat if necessary.
Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. It is not necessary to use all of the cleaning solutions if the first solution removes the spill.
Be patient! Complete removal of the spill may require repeating the same step several times. After the spill has been completely removed, rinse the affected area thoroughly with cold water, and blot with a dry cloth until all of the solution has been removed. Some cleaning solutions will cause rapid soiling if the solution is not completely removed. Apply a one-half inch layer of white paper towels to the affected area, and weigh down with a flat, heavy object. Continue to change paper towels as needed.
A dry, absorbent, cleaning compound may be used as a substitute to accelerate drying time. For more detailed information on a specific spill, please refer to the DIY Stain Removal guide. Many fibre manufacturers provide a toll-free cleaning assistance and advice (consult your warranty).